Shipping policy

Shipping destinations

We currently ship Dream Weaver to the 48 contiguous United States and Washington, DC. Alaska, Hawaii, U.S. territories, military addresses (APO/FPO/DPO), and international destinations are not currently supported.

Shipping costs and free shipping

  • Subscription orders: Free standard shipping on every subscription delivery, with no minimum product value.
  • One-time orders over $50: Free standard shipping when the product subtotal is more than $50 USD after discounts and before taxes and shipping.
  • One-time orders of $50 or less: Shipping is calculated by the carrier at checkout based on the delivery address and shipment details. The available shipping options and final charge are shown before you pay.

At the current price of $49.99 per canister, one canister purchased one-time does not qualify for free shipping. Two canisters qualify, including with the automatic 10% discount on two or more one-time canisters. Additional discounts may affect eligibility if they reduce the product subtotal to $50 or less.

Free shipping applies to standard shipping only and is available within the shipping destinations listed above. Carrier-calculated options may also appear at checkout.

Order processing time

All orders are guaranteed to ship within a maximum of 2 business days after the order is placed, excluding weekends and holidays. The majority of orders ship within 24 hours.

Orders placed after business hours, on weekends, or on holidays begin processing the next business day. During rare periods of unusually high order volume or unforeseen operational delays, processing may approach, but will not exceed, the 2-business-day maximum.

Delivery time and tracking

Processing time is separate from carrier transit time. Delivery time varies by destination and shipping service. Any delivery estimate shown at checkout is an estimate, not a guaranteed arrival date.

When your order ships, you will receive a shipping confirmation with tracking information when available. Carrier delays may occur after an order leaves our fulfillment location.

Shipping questions and order issues

If your package is delayed, arrives damaged, contains the wrong item, or appears to be missing, contact info@neurdlabs.com with your order number and the email address used at checkout so we can help.

For the first-canister guarantee, returns, and refunds, please see our Refund Policy.